Server Care Pricing & Details
We offer three distinct service levels, each targeted to suit speciﬁc requirements:
Server Care Pricing
|Hardware and Software audits||⚫||⚫||⚫|
|Ticket escalation with steps to resolution||⚫||⚫||⚫|
|Patch whitelisting service||⚫||⚫||⚫|
|Multi-vendor antivirus management||⚫||⚫||⚫|
|Webroot antivirus included (optional)||⚫||⚫||⚫|
|Remote restart of services by NOC||⚫||⚫||⚫|
|Full remote problem resolution by NOC||⚫||⚫|
|Patch deployment by NOC||⚫||⚫|
|Discounted Project Services||⚫||⚫|
|Proactive or on-demand server restart||⚫|
|Global policy troubleshooting||⚫|
|System performance analysis & troubleshooting||⚫|
|MS Service Pack installation||⚫|
*Discounts for volume
For those that prefer a hands-on approach, Essential Care provides monitoring only solution that helps you reduce the time needed to ﬁlter alerts and research resolutions. Our Server Care software monitors all of your servers, and our NOC (network operation center) will alert you – day or night – when critical issues arise.
Are your technicians spending too much time troubleshooting and resolving issues? With Preferred Server Care, you can completely offload server monitoring and management to the SerenITaaS NOC. Alerts generated by our Server Care software are sent to our remote remediation team, which connects to troubled servers to apply the appropriate solution – and you can monitor systems and ticket statuses from anywhere.
If you need the best of the best, Elite Server Care has you covered. Our talented technical teams are ready to investigate and resolve all server issues, whether they are generated by our Server Care alerts or raised by your team via our ticketing system. You beneﬁt from the SerenITaaS NOC critical notiﬁcation and remediation teams, as well as the remote troubleshooting team for your service requests. You can forward any event identities, application messages, windows error messages and other anomalies to SerenITaaS for best-effort troubleshooting and resolution.
Webroot SecureAnywhere® Business – Endpoint Protection offers a revolutionary approach to malware protection. It brings together Webroot’s innovative file pattern and predictive behavior recognition technology, with the almost limitless power of cloud computing. Using the world’s lightest and fastest endpoint security agent, scans are unbelievably fast (normally less than 30 seconds). Because detection happens in real-time, it’s always up-to-date.
Backup and Disaster Recovery
SerenITaaS can provide an optional backup and disaster recovery solution for servers that are covered under Server Care. Data is backed up to a local appliance and can be replicated offsite to the Cloud using IBM’s SoftLayer infrastructure. Organizations no longer need to worry about physically moving copies of their data to a remote location. In addition our 24/7 NOC can provide a fully managed backup solution freeing your technical team for strategic initiatives.
*Webroot is included with Server Care but is not required.